Question: How are Ceptah Bridge licence users counted, and do they need to match the total number of Jira users?
Answer: Ceptah Bridge licences are required only for MS Project users who install and use Ceptah Bridge to synchronise MS Project with Jira. The number of licence users does not need to match the total number of Jira users. You only need to licence those who actually use Ceptah Bridge with MS Project, such as project managers or team leads. Other Jira users who do not use Ceptah Bridge do not require a licence.
Also, you can use Ceptah Bridge with any number of JIRA instances, and this does not affect the price.
Question: What if I want to use Ceptah Bridge with multiple JIRA instances?
Answer: You can use Ceptah Bridge with any JIRA instances, and this does not affect the price.
Question: If I use a desktop computer in the office and also have a laptop, which licence do I need?
Answer: These two computers will count as two separate users and reduce the number of available seats by two.
Question: Am I required to pay for the annual maintenance to continue using the product?
Answer: No, the maintenance renewal is optional. You can use the product versions released during the first year for as long as you like. You will need to renew the maintenance to make sure that you have access to the new versions and support.
From time to time, breaking changes are introduced to the Jira and tempo APIs by their developers. This makes older Ceptah Bridge versions incompatible, and some functions of the software may stop working. We recommend keeping your maintenance current to avoid any disruption.
Question: Will my card be automatically charged and the maintenance renewed? Do I need to take action to prevent that?
Answer: No, we do not store credit card details and do not renew maintenance automatically. The subscription will simply expire unless you manually renew it.
Question: Can I add more users to my subscription by paying the price difference?
Answer: No, the price for the additional users and the number of users that you can add in a single transaction are the same as for a new subscription. That price is adjusted on pro-rata basis for the remaining subscription period.
When you renew the subscription, you will be able to select a new number of users.
For cost efficiency, it's best to purchase all required user seats at once, as the per-user price decreases with larger packages.
Question: Can I pay for a Ceptah Bridge subscription by Bank Transfer?
Answer: Yes, if you want to make a bank transfer, please request a quote or proforma invoice with our account details. Please note that you will be responsible for paying all associated fees charged by your bank and any intermediate banks so that we receive the full amount.
Once the payment has been received, we will send you the licence key. We require a 100% upfront payment and do not accept NET terms.
Question: Can I pay for licences using purchase orders or with NET 15/30/60 payment terms?
Answer: No, only 100% upfront payment is accepted for licence purchases. NET 15, 30, or 60 payment terms are not available. Payment can be made by credit card or bank transfer, but the full amount must be paid before licences are issued.
Question: Can a software licence be used by employees in multiple countries or subsidiaries?
Answer: Licences are issued to a specific legal entity and can only be used by employees of that entity. Separate licences are required for different registered entities, even if they are subsidiaries. However, the users employed by the same entity and contractors working for that entity can use the same licence even if they reside in different countries.
Question: How can I update my account email address?
Answer: If you need to update your account email address, please contact support. The support team can manually update your login email address. Use your new email and existing password to log in after the update.
Question: Can I add multiple contacts to my Ceptah Bridge licence?
Answer: No, only one email address can be linked to a Ceptah Bridge licence at a time.
You can set up a group email address for all people who need to be able to see the list of active users and receive renewal notifications. Please contact us to reassign the licence to this e-mail.