Compatibility with various versions, editions, and deployment models of Jira and Microsoft Project.
Question: Does Ceptah Bridge work with JIRA Service Desk?
Answer: Ceptah Bridge is compatible with JIRA Service Desk and can synchronise issues created through Service Desk. It supports a number of Service Desk-specific custom fields, but beyond that, there is no difference between Jira Service Desk and other Atlassian offerings based on the Jira platform as far as Ceptah Bridge is concerned.
Question: Where should I install the Ceptah Bridge plugin for Jira integration?
Answer: Ceptah Bridge is an MS Project add-in and should be installed on the Windows computer running MS Project. You do not need to install anything on the Jira server.
Question: Can Ceptah Bridge be used on a Mac?
Answer: Ceptah Bridge cannot be run natively on a Mac. Mac users can utilise BootCamp, Parallels, or a virtual machine to run Windows with the MS Project desktop client on their Mac.
Question: How can I download a specific version of Ceptah Bridge?
Answer: If you need to download a particular version of Ceptah Bridge, please contact us, and we will provide you with a direct download link.
If your licence is not compatible with the latest version, but you have already installed it, you will need to uninstall the current version and install an older one that is covered by your licence.
Question: What should I do if I get an 'Invalid class' error when using Ceptah Bridge?
Answer: This happens because the Windows component called Windows Management Interface (WMI) is not working correctly on your computer. This issue is not related to Ceptah Bridge as such and, in theory, can cause problems with other applications.
To resolve this, you will need to fix the WMI repository. Search online for instructions on how to 'rebuild WMI repository' or contact your IT support team for assistance.
Question: What permissions are required for users to synchronise MS Project with Jira using Ceptah Bridge?
Answer: Users only need the same Jira permissions they would require to perform the desired actions manually in Jira (such as viewing or creating issues). Ceptah Bridge does not require any additional or special access. Jira administrators only need to ensure that the Jira REST API is accessible and that users can authenticate.