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Knowledge Base Articles > Installation and Connection

'Jira' is Missing From the Ribbon

There are a few reasons why the 'Jira' menu item may not be visible in MS Project:

  • Antivirus software may prevent the product from being installed correctly. Check the C:\Program Files (x86)\Ceptah\Msp JIRA Bridge folder (C:\Program Files\Ceptah\Msp JIRA Bridge folder on Windows 32 bit). There should be more than 30 files in the directory. If there are no files or only a few, disable the antivirus, uninstall the product, install it again and then turn the antivirus on.

  • The add-in can be disabled. To check its status, click FILE > Options > Add-Ins and then COM Add-ins > GO... and Disabled Items > GO... in MS Project.

  • Some rogue 3-rd party add-ins can make the ADD-INS tab disappear completely. Try disabling 3-rd party add-ins if you can see that Ceptah Bridge is there and is enabled.