Question: I do not have access to the Internet. How do I activate the product?
Answer: Click here for Offline Activation.
Question: How can I transfer my software licence to a new computer or user?
Answer: To transfer your software licence to a new computer or user, first deactivate the licence on the old computer (ADD-INS > JIRA > About > Deactivate in MS Project). Then, activate the licence on the new computer.
If the old computer is no longer available, please contact us and provide the relevant user details, such as the user ID and name for the copy to be deactivated. These details can be found on our website in the account linked to the licence. Please note that we reserve the right to refuse the request if we believe that it is not genuine.
Question: Why am I getting an error during offline activation?
Answer: There are a few reasons why you might encounter an error during offline activation. Please check the following:
Question: How can I deactivate my Ceptah Bridge installation if my computer is broken, lost or stolen?
Answer: If your computer is broken, lost or stolen, please contact us and provide the relevant user details, such as the user ID and name for the copy to be deactivated. These details can be found on our website in the account linked to the licence. Please note that we reserve the right to refuse the request if we believe that it is not genuine.
Question: How do I add users to a licence?
Answer: Users cannot be manually added to a licence. When a user activates the product, their name automatically appears under the licence in your account on the portal.
Question: How can I complete offline activation if I can't copy and paste the activation codes between computers?
Answer: If you are unable to copy and paste the activation request and response, you can still type them in by hand. This is tedious but doable. Be sure to carefully distinguish similar characters (such as letter O and zero) and double-check your entries for accuracy.