Offline Activation Troubleshooting

Question: Why am I getting an error during offline activation?

Answer: There are a few reasons why you might encounter an error during offline activation. Please check the following:

• The error may occur if the activation window is closed and then reopened before entering the activation reply. To avoid this, keep the activation window open throughout the process. Copy the activation reply, convert it to a response, and enter it without closing the window.
• If you are getting a proxy-server related error (407), click the 'Proxy Server' button and enter your proxy server address, username, and password. Your network administrator should be able to provide you with this information.